Support

Trustycar

Write to ostrikov.s.b@gmail.com. We read every message and usually answer within a few days.

Contact

Email: ostrikov.s.b@gmail.com. In the app the address is in Data → Settings → About → Write to support; tap it to copy.

If something doesn’t work, please mention:

• the app version (Data → Settings → About → Version);
• your phone model and its iOS or Android version;
• what you did and what happened instead. A screenshot helps.

Please don’t send your exported files unless we ask: they contain your whole log.

Questions

Where is my data stored?

Only on your phone. There is no account and no cloud copy, so we can’t restore your data if the phone is lost. Export a copy now and then: Data → Export → JSON.

How do I move to a new phone?

On the old phone, make a JSON copy (Data → Export → JSON) and send it to yourself, for example by email or to a cloud drive. On the new phone, install Trustycar and open the file in Data → Import. Photos are not included in the JSON copy.

Can I import data from another app?

Yes, from a CSV file: Data → Import. The app shows what it found before anything is added.

I bought Pro. How do I get it on a new phone?

Sign in with the same App Store or Google Play account, open Data → Pro and tap “Restore purchases”. Pro is a one-time purchase, with no subscription.

How do I get a refund?

Payments go through Apple or Google, so refunds do too: on iPhone at reportaproblem.apple.com, on Android in Google Play → Payments and subscriptions → Budget and history. We can’t issue refunds ourselves.

How do I turn off statistics?

Data → Settings → About → Anonymous statistics. What is sent and what isn’t is in the privacy policy.

I don’t get service reminders.

Check that notifications are on in Data → Settings → Reminders and that the phone’s system settings allow notifications for Trustycar.